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Returns & Damage Policy
At School Fix®, we want to ensure you receive exactly what you need for your facility. If you need to return an item or report shipping damage, please review our strict guidelines below to ensure a smooth process.
Standard Returns
30-Day Return Window
All returns must be completed within 30 days of delivery. To initiate a return, you must obtain a Return Merchandise Authorization (RMA) Number by calling our customer service team at 1 (800) 762-4899.
- Condition: Credit is issued only for items returned in new, sellable condition.
- Restocking Fee: A 10% to 50% restocking fee applies to all returns, unless the error was made by School Fix®.
- Shipping Costs: The customer is responsible for both the original and return shipping costs.
Non-Returnable Items
Due to the nature of certain products, the following items are strictly NOT returnable:
- Lockers & Locker Parts
- Restroom Partitions
- Bleacher Boards
- Any special order, custom, or non-stocked items
Inspection & Damage Claims (Critical)
You must inspect all shipments immediately upon delivery. The customer assumes full responsibility for inspecting for loss or damage at the time of delivery.
Visible Damage
If damage is visible upon delivery, you must clearly note it on the Bill of Lading before signing, OR refuse the shipment entirely.
Concealed Damage
You must open and inspect all packages before signing. You are protected ONLY if a concealed damage claim is filed within 3 days of delivery.