Help

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Using School Fix® Website

Below you will find answers to common website questions. From managing your account to using our search features, we've got you covered. If we don't have an answer to your question below or you need further assistance please contact us, or start a live chat, and one of our experienced customer service specialists will assist you.


1. How do I find products on SchoolFix.com?

 

You can enter a product name, part number or any keyword in the search bar at the top and press enter, or click on the magnifying glass icon, to browse items that match your search. You can also browse by category by clicking the Shop Categories button at the top of the page. Another option is to use the Easy Search Tools to find what you need. These are located at the bottom of the page. Choose from Shop Products by Category, Shop Products by Brand, or Shop Products in our Online Catalog.

2. How do I request a quote?

Requesting a quote on our website is easy. Shop for your items and when you are on the product page, instead of clicking the Add to Cart button, click the Get Quote button. This adds the products you need to get a quote for your Get Quote "cart". At the top of the page, next to Get Quote, you'll be able to see the number of products you've added so far. When you are done adding your parts to your quote, simply click the Get Quote button at the top of the page, and this will take you to the Get Quote "cart".

Next, enter your details (located on the right-hand side of the cart) starting with your email address. When you enter your email address, you'll be prompted to log in and enter a password. If you already have an account, enter your password and click Login. If you do not have an account, then an account will be automatically created after submission of the quote form. Complete the rest of the form, adding any remarks you want to include for your dedicated salesperson to best assist you, as well as your first and last name.

Finally, click the Submit Quote button. You will be taken to the confirmation page that includes your Quote Request number. You will also receive an email confirmation with a link to track the progress of quotes as your salesperson works on this for you.

3. How do I register for a new account?

For New Customers, creating an account has many benefits: check out faster, keep more than one address, track orders and more. To register, click the Login/Register link at the top right-hand corner on any page of the website. Under New Customers, click on the Create an Account button. This will take you to the Create New Customer Account Form. Simply fill in your information. When complete, click the Create an Account button at the bottom of the form. You will receive a confirmation email for your new account.

If you represent a company, you will want to use our company account area. Creating a Company Account provides all company members with access to B2B features like quoting, company users management, quick order, and more. To register, click the Login/Register link at the top right-hand corner on any page of the website. Under "New Company Account", click on the Create a Company Account button. This will take you to the Create New Company form. Fill out each section of the form regarding the company you represent. When complete, click the Create an Account button at the bottom of the form. You will receive a confirmation email for your new company account.

4. I forgot my password, how do I reset it?

If you forgot your password, don't worry. Simply click the Login/Register link at the top of the page. You will be redirected to the Account Login page where you can click the Forgot Your Password link. Enter the email used during registration and press submit. An email will be sent with a link to reset your password. Click the link in the email and you will be redirected to our Reset Password page. Simply create a new password, and then you'll be able to log in.

5. How do I update my profile?

Click on the Login button at the top right of the website. Once you are logged in you will be redirected to your Account Dashboard, or if you're already logged in, click My Account at the top of the page. Under Account Information, you can edit your email or password, as well as upload a Tax Exemption Certificate. Under Address Book, you can manage your billing address, shipping address, add new addresses or edit existing addresses. 

6. How do I track my order?

Click on the login button at the top right of the website. Once you are logged in you will be redirected to your Account Dashboard, or if you're already logged in, click My Account at the top of the page. Click the My Orders tab on the left to view all your orders, with the most recent order at the top. Click on the order to view order details and tracking information.

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