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    Monday - Friday 7:00 am to 3:00 pm EST
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Phone   800-930-6299
Fax      800-964-4629

Frequently Asked Questions

The School Fix Catalog is about providing great products, easy ordering, fast shipping and strong relationships with our customers.

See what our customers have to say about their experiences.

Find out why we are America’s leading school facility supplier and shop online or call us today

1-800-930-6299

 

 

Find Answers Here...


Don't see the question or answer you are looking for? Feel free to contact us. Our knowledgeable sales team is always ready to assist you.

•  Can I edit my account?

You can edit your account by clicking on the Login/Register link at the top of the page. Once logged in you may click on the Account Information tab on the left. Here you will be able to change account information. Make sure to click save to ensure your new information is applied. You may also call us at (800) 930-6299 and we will be happy to make the changes for you.

•  Is there a product catalog available?

Yes. Click here to view, download, or print our online catalog.

•  Are quantity discounts available?

Depending on the product, sometimes discounts are available. On the product page it will show the quantity discount price below the listing price. If you are looking for a different quantitiy discount or there is not one listed, click the Request Quote button on the product page or call us at (800) 930-6299 and speak to a School Fix representative. We will need to know the quantity and part number you are interested in. At School Fix we always try to give the best price to our customers.

•  I’m looking for a part not listed on SchoolFix.com.

Not a problem. Just call us at (800) 930-6299 and we will do all we can to help you find what you're looking for.

•  Can I place an order with a purchase order number?

Yes. Most schools have an open account with us. Just call, mail or fax it in. Also, once you register with us online, a purchase order can be used on the website. Note: Please allow 24 hours for this to take effect after registering. We will invoice you once the items have shipped.

•  Should I expect shipping charges to be added?

Yes. Shipping charges apply to all orders. To get a quote, use our shipping estimate tool online, or call us at (800) 930-6299 and ask your School Fix representative for a shipping estimate.

•  Does School Fix offer sale products, promotions or free shipping?

Yes. We generally offer seasonal sale products, promotions, and free shipping on select items. Visit our Current Promotional Offers page plus sign up for our email newsletter below to be the first to know about special deals & offers. 

•  When will my card be billed?

Your card won't be billed until your order has been shipped.

•  Can I track my order?

Yes. You will receive an order confirmation once your order is placed. Within the confirmation will be a tracking number. Enter the number on your shipping carrier's website to track your order status (FedEx, UPS, etc.)

•  Can I cancel my order?

Some items are not subject to cancellation once the order is placed and in production. If you have any question as to whether your order may be cancelled, ask at the time the order is being placed.

•  Are all items returnable?

Most items can be returned, except for special orders. You can call School Fix’s customer service department at (800) 930-6299 if you would like to see if an item can or cannot be returned. Some restocking fees may be applied. Check our Terms of Use section on returns for more information or you can call our customer service department.

•  How long are my items under warranty?

We do offer warranties on some of our products. Warranties may vary, it is recommended to ask for warranty detail at time of purchase. School Fix provides products from third parties and has no responsibility for defects/ failure on these products.

•  Where can I download/print a W9 Form for School Fix?

Click here to open in new browser window, download and/or print our W9 form.

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